Physical Distancing 

• Implemented physical distancing
• Measures throughout the Resort.  
• Space tables apart in Wilson’s Beach Bar and Restaurant to provide physical distancing.

Distancing Barrier Front Office

• Spacing line at front office.
• Public hand sanitizer, face mask and gloves accessible at front office. 
• Cook Safe sign in at front office.

Express Check In and Out & Payment Option Methods

• We offer cash-free methods of payment.
• We provide an Express Check In and Check Out process to minimize contact with our staff.

Opt-In or Opt-Out Housekeeping

• We offer “Opt-In” – Normal Housekeeping or
• “Opt-Out” – Restricted Social Distancing Housekeeping

Intense Cleaning & Disinfecting 

• A 24 hour Hard Surface deep sanitization and cleaning in accommodation rooms.
• Regular sanitization and cleaning in high use areas, including poolside and public areas.
• Adhere to strict safety procedures while serving all food and beverages.

Linen

• High concentrated cleaning of all linens.
• High Heat drying of all linens.

Air Circulation

• We have improved all circulation process to increase air quality.
• Increased maintenance, sanitization and cleaning programs on all air conditioning units.

Team Training & Personal Protective Equipment (PPE)

• All staff have undergone the Cook Island Tourism Rapid Training Programme.
• All staff have undergone comprehensive hygiene training, including the safe application and removal of Personal Protective Equipment (PPE).
• All staff are registered with Cook Safe.