Keeping You Safe Promise
- Implemented physical distancing
- Measures throughout the Resort.
- Space tables apart in Wilson’s Beach Bar and Restaurant to provide physical distancing.
Distancing Barrier Front Office
- Spacing line at front office.
- Public hand sanitizer, face mask and gloves accessible at front office.
- Cook Safe sign in at front office.
Express Check In and Out & Payment Option Methods
- We offer cash-free methods of payment.
- We provide an Express Check In and Check Out process to minimize contact with our staff.
Opt-In or Opt-Out Housekeeping
- We offer “Opt-In” – Normal Housekeeping or
- “Opt-Out” – Restricted Social Distancing Housekeeping
Intense Cleaning & Disinfecting
- A 24 hour Hard Surface deep sanitization and cleaning in accommodation rooms.
- Regular sanitization and cleaning in high use areas, including poolside and public areas.
- Adhere to strict safety procedures while serving all food and beverages.
- High concentrated cleaning of all linens.
- High Heat drying of all linens.
- We have improved all circulation process to increase air quality.
- Increased maintenance, sanitization and cleaning programs on all air conditioning units.
Team Training & Personal Protective Equipment (PPE)
- All staff have undergone the Cook Island Tourism Rapid Training Programme.
- All staff have undergone comprehensive hygiene training, including the safe application and removal of Personal Protective Equipment (PPE).
- All staff are registered with Cook Safe.