Keeping You Safe Promise

Keeping You Safe Promise

Physical Distancing 

  • Implemented physical distancing
  • Measures throughout the Resort.  
  • Space tables apart in Wilson’s Beach Bar and Restaurant to provide physical distancing.

Distancing Barrier Front Office

  • Spacing line at front office.
  • Public hand sanitizer, face mask and gloves accessible at front office. 
  • Cook Safe sign in at front office.

Express Check In and Out Payment Option Methods

  • We offer cash-free methods of payment.
  • We provide an Express Check In and Check Out process to minimize contact with our staff.

Opt-In or Opt-Out Housekeeping

  • We offer “Opt-In” – Normal Housekeeping or
  • “Opt-Out” – Restricted Social Distancing Housekeeping

Intense Cleaning & Disinfecting 

  • A 24 hour Hard Surface deep sanitization and cleaning in accommodation rooms.
  • Regular sanitization and cleaning in high use areas, including poolside and public areas.
  • Adhere to strict safety procedures while serving all food and beverages.


  • High concentrated cleaning of all linens.
  • High Heat drying of all linens.

Air Circulation

  • We have improved all circulation process to increase air quality.
  • Increased maintenance, sanitization and cleaning programs on all air conditioning units.

Team Training & Personal Protective Equipment (PPE)

  • All staff have undergone the Cook Island Tourism Rapid Training Programme.
  • All staff have undergone comprehensive hygiene training, including the safe application and removal of Personal Protective Equipment (PPE).
  • All staff are registered with Cook Safe.